RETURNS & REFUNDS POLICY

This Returns & Refunds Policy governs the process, conditions, and limitations for returning products purchased through our online store in compliance with Swiss law. By making a purchase, you agree to be bound by this policy.

We accept returns of products in accordance with the following conditions:

• The product is not excluded from our return policy (see section 1.2).
• The return request is made within 14 calendar days from the date of reception.
• The product is unused, undamaged, and in its original condition, including all original packaging, tags, and accessories.

The following products are excluded from our return policy:

• Perishable goods, such as food, beverages, or other items with a limited shelf life.
• Personalized, customized products made specifically according to your specifications or products made to order.

To initiate a return, please contact our Customer support team within the specified in 1.1 return period. Provide the order details, reason for return, and any supporting documentation or evidence, if required. We will guide you through the return process and provide you with further instructions.

Upon reviewing your return request, we will determine whether the product is eligible for return. If approved, we will provide you with instructions on how to return the product.

You are responsible for the shipping costs associated with the return, unless the return is due to our error. We recommend using a trackable shipping method and obtaining proof of shipment.

Upon receiving and inspecting the returned product, we will determine its eligibility for a refund based on the following:

• The product meets the conditions outlined in section 1.1.
• The return is authorized by our company.
• The product is received within 14 calendar days after the initial confirmation of the return.

If the return is approved, we will process the refund using the original payment method used for the purchase. The refund will be for the purchase price effectively paid of the returned product (net of deductions of any discounts if applicable, minus the transaction costs), excluding any shipping or handling fees. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.

Note that if you received free or reduced shipping and return the product(s) or a part of the order, you will get refunded the value of those products reduced by the shipping cost covered by us, unless the return is due to our fault.

If you receive a damaged or defective product, please contact our customer support team immediately. Provide detailed information and, if possible, include supporting documentation or photos of the damage or defect. We will work with you to resolve the issue promptly, which may include replacement (by us or the manufacturer), repair (by the manufacturer or authorized repair services), or a refund.

If a returned product does not comply with the conditions outlined in this policy, we reserve the right to refuse the return or provide a partial refund. In such cases, we will notify you and return the product to you at your expense.

If any provision of these Return & Refunds Policies is deemed invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.